Refund policy

Effective date: 21 September 2026.

This policy applies to annual Good Standing renewal commitments received by Kuriake Castle through kuriakecastle.org or office-provided payment instructions.

General position

Commitments are generally non-refundable once a valid payment has been received for the correct registration year and role. They support registration administration and the platform, and do not purchase automatic approval.

This does not exclude correction of payment errors or rights under applicable law. We review duplicate payments, incorrect charges, suspected unauthorised transactions and exceptional circumstances on their facts. Errors caused by us will also be investigated.

Requesting a review

Email kuriakecastle@gmail.com promptly with your name, account email, payment date, amount, currency, transaction reference and reason. Include both references for duplicate payments.

Do not send card PINs, passwords or one-time verification codes. We may request information to verify the transaction and your authority. For suspected unauthorised payments, notify your bank or mobile-money provider promptly as well.

Review and response

We aim to acknowledge requests within two working days and provide a decision within five working days after receiving the necessary information. If more time or information is needed, we will explain why and keep you informed. These targets do not limit legal deadlines or rights.

Approved refunds

We confirm the approved amount and initiate the refund through the original payment channel where supported. If that channel cannot receive it, we agree a secure alternative with the verified payer.

The time for funds to arrive depends on the payment provider, bank or mobile-money service. We provide the available reference and help investigate delays. We do not deduct a separate Kuriake Castle administration charge from an approved refund.

Pending or missing payments

If debited without confirmation, contact us before paying again. We will check the status using your transaction details. A pending payment, reversal and approved refund are different outcomes; we will explain which applies after investigation.

Cancellation and renewal

An annual payment applies to the year displayed at checkout and does not by itself authorise automatic renewal. Any future recurring arrangement must disclose its amount, frequency and cancellation method before authorisation. Stopping future payments does not automatically refund a completed payment.

Physical returns

Annual registration is administered online. No physical goods are supplied, so shipping and physical returns do not apply.